POLICIES
ORDERS
ALL OBILLIE GARMENTS ARE PRODUCED IN LIMITED QUANTITIES. EACH PIECE IS CRAFTED WITH CARE AND PROCESSED INDIVIDUALLY.
ORDERS ARE TYPICALLY FULFILLED WITHIN 10–15 BUSINESS DAYS. DURING PERIODS OF HIGH DEMAND, PROCESSING TIMES MAY BE SLIGHTLY LONGER.
ONCE YOUR ORDER HAS SHIPPED, YOU WILL RECEIVE A CONFIRMATION EMAIL WITH TRACKING INFORMATION.
WE RESERVE THE RIGHT TO ACCEPT OR DECLINE ANY ORDER AT OUR DISCRETION, INCLUDING AFTER AN ORDER CONFIRMATION HAS BEEN ISSUED.
PLEASE REVIEW YOUR ORDER DETAILS CAREFULLY BEFORE COMPLETING CHECKOUT, AS ORDERS CANNOT BE MODIFIED OR CANCELLED POST 24 HOURS OF ORDER CONFIRMATION.
SHIPPING
DOMESTIC SHIPPING (INDIA)
ORDERS WITHIN INDIA ARE SHIPPED VIA TRUSTED COURIER PARTNERS (MENTION LOGISTIC COMPANY ONCE FINALISED).
ESTIMATED DELIVERY TIMELINES WILL BE PROVIDED ONCE THE ORDER IS DISPATCHED.
INTERNATIONAL SHIPPING
WE SHIP WORLDWIDE THROUGH (LOGISTICS PARTNER NAME).
SHIPPING FEES AND DELIVERY TIMELINES ARE CALCULATED AT CHECKOUT BASED ON YOUR LOCATION.
ORDERS TYPICALLY ARRIVE 5–10 BUSINESS DAYS AFTER DISPATCH, DEPENDING ON DESTINATION.
PLEASE NOTE THAT INTERNATIONAL DELIVERIES MAY OCCASIONALLY EXPERIENCE CUSTOMS RELATED DELAYS, WHICH ARE OUTSIDE OF OUR CONTROL.
WE DO NOT SHIP TO FREIGHT FORWARDING ADDRESSES OR P.O. BOXES. ORDERS PLACED USING THESE ADDRESSES MAY BE CANCELLED.
INTERNATIONAL ORDERS MAY BE SUBJECT TO IMPORT DUTIES, TAXES, AND CUSTOMS FEES DETERMINED BY THE DESTINATION COUNTRY.
THESE CHARGES ARE NOT CONTROLLED BY OBILLIE AND MUST BE PAID BY THE CUSTOMER WHERE APPLICABLE.
DEPENDING ON YOUR COUNTRY, DUTIES AND TAXES MAY BE:
- COLLECTED AT CHECKOUT, OR
- CHARGED UPON DELIVERY BY LOCAL CUSTOMS AUTHORITIES.
FOR QUESTIONS REGARDING DUTIES OR TAXES, PLEASE CONTACT YOUR LOCAL CUSTOMS OFFICE.
ONCE AN ORDER HAS BEEN SHIPPED, RESPONSIBILITY FOR THE PACKAGE TRANSFERS TO THE COURIER.
IF YOUR SHIPMENT IS LOST OR ARRIVES DAMAGED, PLEASE CONTACT US IMMEDIATELY AT:
ORDERS@OBILLIE.COM
WE WILL ASSIST IN FILING A CLAIM WITH THE SHIPPING CARRIER WHERE POSSIBLE.
RETURNS & EXCHANGES
BECAUSE EACH OBILLIE PIECE IS PRODUCED IN LIMITED QUANTITIES, WE MAINTAIN A CONSIDERED RETURN POLICY.
ITEMS ARE ELIGIBLE FOR EXCHANGE OR STORE CREDIT ONLY.
REQUESTS MUST BE MADE WITHIN 14 DAYS OF DELIVERY.
TO QUALIFY FOR AN EXCHANGE OR RETURN:
- ITEMS MUST BE UNWORN, UNWASHED, AND UNDAMAGED
- ALL ORIGINAL TAGS MUST REMAIN ATTACHED
- ITEMS MUST BE RETURNED IN THEIR ORIGINAL PACKAGING
ONCE THE RETURNED ITEM HAS BEEN INSPECTED AND APPROVED, STORE CREDIT OR EXCHANGE WILL BE ISSUED.
PLEASE ALLOW UP TO 14 BUSINESS DAYS FOR RETURN PROCESSING AFTER THE ORDER IS RECEIVED BY OBILLIE.
THE FOLLOWING ITEMS ARE FINAL SALE AND CANNOT BE RETURNED OR EXCHANGED:
- ITEMS DISCOUNTED 20% OR MORE
- LIMITED COLLABORATIONS
- SPECIAL RELEASES
INTERNATIONAL CUSTOMERS ARE RESPONSIBLE FOR RETURN SHIPPING COSTS.
ANY DUTIES, CUSTOMS FEES, OR TAXES INCURRED DURING RETURN SHIPPING REMAIN THE RESPONSIBILITY OF THE CUSTOMER.
